Independent Managed Services
To complement the power, flexibility and integration ease of our products DecisionMetrics offers the hosting and management of dedicated client solutions in the form of secure, resilient and scalable Managed Services.
A DecisionMetrics Managed Service reduces customers IT management overheads significantly allowing IT departments to focus on delivering the local core business and strategic goals while DecisionMetrics utilise our expertise to provide an optimal solution and add additional value. Our partnership with market leading Data Centre providers integrates infrastructure and application specialists to form a powerful coalition committed to a high service level instilling confidence for our customers.
The combination of our Multi-Bureau solutions and Managed Services offers our customers a truly bureau independent solution. In addition to the flexibility of being able to simply add, switch or remove bureau providers our services provide true resilience over bureau provided solutions which carry the risk of both bureau and decision services suffering combined outages. In the case of a bureau becoming unavailable our solutions include the capability to failover to an alternative and continue processing seamlessly without a costly outage.
Managed Services are supported via the ITIL framework and offer a unique approach whereby DecisionMetrics will manage third party incidents on behalf of our customers. This approach focuses on the optimal resolution of issues regardless of the impacting party and provides our customers with a simplified and efficient incident management process.
DecisionMetrics Managed Services are certified to ISO 27001 (Security Management), ISO 9001 (Quality Management), ISO 14001 (Environment Management) and ISO 20000 (IT Service Management). Solutions are designed and proven to a high level of security with PCI-DSS compliance available where necessary.
Our Managed Services are designed and tailored to meet our customers' needs establishing a solid base to deliver the immediate requirements with the agility to advance alongside the Credit Risk strategy and increasing volumes. DecisionMetrics support a wide range of connectivity, security, technology and business continuity options including Disaster Recovery which are targeted to provide a cost effective service regardless of the size and complexity of the solution.
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